01
Supported autonomy
Your teams run the approach; Rise trains your reviewers and regularly reviews their analyses.
Coming soon · in design
Understand what your customers experience. Correct. Check.
Rise. Up! is Rise International’s continuous improvement tool. It helps your company understand the gaps your customers experience, organise their correction and check that things really improve.
The tool sheds light. Your teams grow and decide.
The approach
A simple loop, run with your teams
- 01
Measure
Customer feedback is collected under clear rules, without anyone choosing whom to ask. No answer is never counted as satisfaction.
- 02
Understand
Each situation is examined before any conclusion: the offer, the organisation, the exchanges, the context. We analyse a situation before assessing a person.
- 03
Correct
The customer’s case is resolved, then we prevent the problem from happening again: a procedure, a document, a tool or, when truly useful, training.
- 04
Check
We check the result with the customer and on the following cases. An action completed is not yet a problem solved.
What makes the difference
A human method, with the right tool
- Rise recommends, your company decides: each proposed correction waits for your approval.
- The employee concerned can always give their side before any conclusion about them.
- No ranking of employees, no automatic individual score.
- Training is only proposed once causes related to the offer, procedures or tools have been ruled out.
- Honest indicators: we always show how many customers were asked and how many answered.
With Rise’s support TO CONFIRM
Three levels, depending on your needs
02
Shared review
Each month, Rise analyses your key situations with your lead and proposes the action plan.
03
Delegated leadership
Rise leads the quality of your customer relationships for a set period, then prepares the in-house handover.
Rise. Up! is in design
Its features and availability are still to be confirmed. Want to improve your customer service now? Let’s talk.
Developed by 
Univers Numérique