01
Audit & consulting
Assessment of your customer success organisation, tailored strategy, performance KPIs, global team design, playbooks and CSM handbook, with hands-on support.
Learn more : Audit & consultingCustomer success consulting · Europe & international
Building customer success teams that retain customers, worldwide.
Consulting, interim management, training and coaching, by a leader who has run CSM teams on a global scale. For SaaS and B2B services, in English and French.
2006
In customer service and customer success since 2006
Global
From Customer Success Manager to Global Director of CSM: teams led on a global scale
EN · FR
Bilingual, multicultural background, for clients across several markets
Our services
Three ways to work together, one standard of excellence.
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Interim management & fractional leadership
A seasoned leader takes charge of your customer success team during a transition or on a fractional basis, to keep continuity and customer satisfaction high.
Learn more : Interim management & fractional leadership03
Training & coaching
Becoming a Customer Success Manager, leading a team of CSMs, supporting your team through difficult times, and one-to-one leadership and career coaching, including interview preparation.
Learn more : Training & coachingOur approach
Big-firm expertise, without the pyramid.
- 01
A senior counterpart
From the first conversation to delivery, you work with the person who holds the expertise.
- 02
Actionable recommendations
Prioritised action plans your teams can implement without depending on an outside provider.
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English and French
Leading teams and clients across several markets, in each one’s language.
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A tailored method
Every engagement starts from your context, never from a generic template.
New · in design
Rise's continuous improvement tool
Rise. Up! helps your company understand the gaps your customers experience, organise their correction and check that things really improve.
The tool sheds light. Your teams grow and decide.
Discover Rise. Up!Coming soon.
Portrait — to be supplied
About
Hanène Duprat, founder of Rise International
In customer service since 2006: Customer Success Manager, then regional Head of CSM, then Global Director of CSM. She has built and restructured teams for fast-growing B2B services, with strategies to strengthen customer engagement, reduce churn and grow revenue.
Her values: expertise, empathy, excellence.
See her full backgroundReferences
What clients say about working with Rise.
Case study
Eye2scan: building a customer success structure to support growth
Read the case studyConsulting
« Rise supported us in defining and setting up our Client Success team. » Coaching
« I wholeheartedly recommend Hanène as a career coach. » Also: interviewed on the CSM&Co podcast (July 2023) · Gitex Africa (June 2023)
Resources
The questions leaders ask.
Guide
How to choose a customer success consultant for a SaaS start-up?
Coming soon
Guide
Independent consultant or specialist firm: how to decide?
Coming soon
Guide
What to ask before hiring a customer success provider?
Coming soon
Frequently asked questions
Before you get in touch.
How much does a customer success consulting engagement cost?
TO CONFIRM
Answer to be written with Hanène.
What is the difference between an audit and interim management?
TO CONFIRM
An audit is a one-off engagement: Rise assesses your customer success organisation and delivers prioritised recommendations your teams can apply. Interim management is an operational presence: a seasoned leader takes charge of your team during a transition or on a fractional basis, and drives the implementation herself.
Do you work in English and French?
TO CONFIRM
Yes. Engagements, training and coaching are delivered in English or French, depending on the language of your teams and your customers.
Which countries do you cover?
TO CONFIRM
Answer to be written with Hanène.